we
create
the
missing

link.

What we do.

We are the pioneering company in the field of service-based value and service-based transformation consulting. Many companies from a wide range of industries – including banking, insurance, telecommunications and digital services – have placed their trust in us and benefited from our innovative approach, our analytical capabilities and our holistic partnership approach.

The basis for our success – and thus also the success of our customers – is anchored in our methodology, which incorporates the relevant perspectives of the various areas of a company, integrates them and ensures intelligent networking. This is how we help our customers to see their own company in a new and different way, to understand it better and to steer it more purposefully.

What we do.
Our main targets.

servicesbusiness value

We help to
articulate services and how they
create business value.

What we do.
Our main targets.

activitiesservices

We enable to understand how
services are delivered across
all activities along their value chain.

What we do.
Our main targets.

costqualityconsumption

We create transparency
on costs, quality and consumption
of services.

What we do.
Our main targets.

service costsdemand
and
supply
efficiency

We help to manage service costs based
on demand and supply bringing them back
on track where efficiency is low.

What we do.
Our main targets.

service portfoliobusiness impact

We optimize the service portfolio where
the business impact is low.
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What we do.
Our main services.

#1
Business Management
for Technology Services
...

We are the first consultancy in Europe to apply the global industry standard Technology Business Management for managing IT service providers and have more than ten years of successful project experiences. Today, 40% of the companies apply TBM to manage their digital transformations.   ...
more …

#2
Business Management
for Shared and Corporate Services
...

We are amongst the few top experts of transforming shared service centers and corporate functions like HR, Corporate Real Estate, Communications, Legal, Finance, Risk, Asset Management and others into real value providers applying commercial service principles.   ...
more …

#3
Service-based
Cost Management
...

Some of our clients have entirely adjusted the way they manage costs and investments based on service demand and supply along their corporate value chain. They add a new perspective to existing organizational views and reveals how value is actually created within the company.   ...
more …

#4
Lean Management for
Service Organizations
...

We apply lean practices to help techno-logy and other services organizations to identify and implement efficiency gains and transform them into client-centric and value generating organizations. For us, lean is more about increasing value than just cutting costs.   ...
more …

#5
Agile Transformation
...

We support technology and service organizations in introducing more flexible technologies, increasing the variability of their cost structures and to adopt agile delivery and working models. Our customers benefit from cross-functional collaboration, improved product quality and faster innovation cycles.   ...
more …

#6
TBM Executive Education
...

We are the very first, accredited TBM Executive Training Partner in Europe. Our TBM Executive Foundation Course is designed for senior IT and Finance leaders who need a basic understanding of the TBM framework.   ...
more …

#1
Business Management
for Technology Services
...

We are the first consultancy in Europe to apply the global industry standard Technology Business Management for managing IT service providers and have more than ten years of successful project experiences. Today, 40% of the companies apply TBM to manage their digital transformations.   ...
more …

#2
Business Management
for Shared and Corporate Services
...

We are amongst the few top experts of transforming shared service centers and corporate functions like HR, Corporate Real Estate, Communications, Legal, Finance, Risk, Asset Management and others into real value providers applying commercial service principles.   ...
more …

#3
Service-based
Cost Management
...

Some of our clients have entirely adjusted the way they manage costs and investments based on service demand and supply along their corporate value chain. They add a new perspective to existing organizational views and reveals how value is actually created within the company.   ...
more …

#4
Lean Management for
Service Organizations
...

We apply lean practices to help techno-logy and other services organizations to identify and implement efficiency gains and transform them into client-centric and value generating organizations. For us, lean is more about increasing value than just cutting costs.   ...
more …

#5
Agile Transformation
...

We support technology and service organizations in introducing more flexible technologies, increasing the variability of their cost structures and to adopt agile delivery and working models. Our customers benefit from cross-functional collaboration, improved product quality and faster innovation cycles.   ...
more …

#6
TBM Executive Education
...

We are the very first, accredited TBM Executive Training Partner in Europe. Our TBM Executive Foundation Course is designed for senior IT and Finance leaders who need a basic understanding of the TBM framework.   ...
more …